CasinoFR Terms & Conditions – Complete Platform Usage Policy

These Terms & Conditions apply to the use of the CasinoFR platform and all its services. They remain in effect whenever you create an account, log in, play a game, or make a payment on CasinoFR.

CasinoFR is an internationally licensed online gaming platform. We operate under a Curaçao eGaming license and deliver our services in accordance with international standards.

These Terms & Conditions are available in both English and Bengali. In the event of any conflict, the English version shall prevail. CasinoFR reserves the right to amend these terms at any time, and your continued use of the platform following any changes will be considered acceptance of the updated terms.

To create an account on CasinoFR, the following conditions must be met:

• You must be at least 18 years of age.
• All information provided at registration must be truthful and accurate.
• Each individual may register one account only.
• Your account is strictly personal and must not be shared with or used by anyone else.
• You cannot create an account if online gaming is prohibited by law in your country of residence.

The user is solely responsible for the security of their account. CasinoFR will not be held liable for any loss resulting from sharing your password, using a weak password, or leaving your device unsecured.

The following rules apply at all times to deposits and withdrawals on CasinoFR:

To prevent money laundering, withdrawals are generally processed via the same method used for the original deposit. CasinoFR reserves the right to temporarily suspend any transaction pending investigation if it is deemed suspicious.

CasinoFR does not charge any deposit or withdrawal fees. However, your bank or mobile banking provider may apply their own charges — CasinoFR is not responsible for those.

CasinoFR offers a variety of bonuses and promotional offers. Each bonus has its own terms and conditions, clearly outlined on the relevant offer page.

General Bonus Policy:

• No bonus may be withdrawn before the applicable wagering requirement has been met.
• The welcome bonus is available once per new account only.
• If the wagering requirement is not completed within the specified time frame, both the bonus and any associated winnings will be forfeited.
• Two bonuses cannot be active at the same time.
• CasinoFR reserves the right to void bonuses if bonus abuse is suspected, even without formal proof.

CasinoFR reserves the right to modify or cancel any bonus offer at any time without prior notice. Bonuses already active will generally continue under their original terms.

All game outcomes on CasinoFR are determined by certified Random Number Generators (RNG). There is no way to influence any result, and all outcomes are completely fair and unbiased.

Regarding Betting Rules:

• Once a bet is confirmed, it cannot be cancelled.
• If a game is interrupted due to a technical error, that round or bet will be voided and your stake will be refunded.
• If incorrect odds are published for a Sports Betting market, CasinoFR reserves the right to void the affected bets.
• Any involvement in match fixing or unethical betting practices will result in permanent account closure.

If you lose connection during a Live Casino game, the outcome will be determined by the last state recorded on the server. If you have any concerns regarding this, please contact our support centre.

CasinoFR is committed to responsible gaming. We want our platform to be a healthy source of entertainment for you — not a habit.

The following responsible gaming tools are available on CasinoFR:

• Deposit Limits: Set daily, weekly, and monthly maximum deposit limits.
• Loss Limit: Set a cap on how much you can lose within a given period.
• Session Timeout: Automatic logout after a set period of inactivity.
• Self-Exclusion: Option to fully suspend your account for a defined period of time.

CasinoFR reserves the right to temporarily or permanently suspend any account for any of the following reasons:

• Registering with false or inaccurate information.
• Violation of age requirements (under 18).
• Operating multiple accounts under a single identity.
• Attempting to abuse or exploit bonuses.
• Money laundering or suspicious financial activity.
• Any attempt to compromise the security of the platform or harm other users.

Users may also request account closure at any time by contacting the Help Centre. Any available balance should be withdrawn before the account is closed.

If you have any complaint or dispute regarding CasinoFR's services, please contact our support team first. Most issues can be resolved directly through discussion.

Dispute Resolution Steps:

• Step 1: Contact us via live chat or email for more details.
• Step 2: The support team will provide an initial response within 48 hours.
• Step 3: Complex matters will be escalated to a senior team.
• Step 4: If the matter remains unresolved, a formal complaint may be submitted to the licensing authority.

All content on the CasinoFR website and app — including logos, designs, text, graphics, software, and games — is the property of CasinoFR or its licensors. Copying, modifying, distributing, or using any of this content for commercial purposes requires explicit permission.

Viewing or reading content for personal use is permitted. Using CasinoFR's brand or logo to spread false information or conduct fraudulent activity is strictly prohibited and may result in legal action.

CasinoFR may update these Terms & Conditions at any time. For significant changes, advance notice will be provided via email or an in-platform notification.

Continued use of the platform after any changes will be taken as your acceptance of the updated terms. This is why you should check this page regularly.

If any part of these Terms & Conditions is deemed invalid by a court, the remaining provisions will continue to be fully enforceable. The validity of the agreement as a whole will not be affected.